Jack The Lad #6: End of the line for East Grinstead?

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After the news broke that East Grinstead train station could lose its ticket office, only three years after the extensive renovations were completed, I decided it was time to return to the East Grinstead Courier to air my thoughts. Have a read below and see what you think!

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If it’s estimated that over 2000 people use East Grinstead station every day, you think that would prescribe it a certain level of importance. But imagine there being absolutely no human interaction during that process: dull, grey boxes dispensing tickets to get you through stiff, stubborn barriers, before an android on wheels descends along the train making checks, like a cold, contentious C3PO.

Maybe I’m exaggerating things here, but cuts have a habit of sitting at the top of a slippery slope, and the speculation that East Grinstead may lose its ticket office has been greeted with the exact kind of negative retorts that you would expect.

Looking round the current site, you have to admit how immaculate it looks. And it should do, at a cost of £2.1 million. It’s been there just long enough for any memories of its decrepit former host to be banished from the minds of the many commuters who use it.

There was even a ceremony with the Town Mayor and our local MP present at its official opening in March 2013; it was seen as that much of an occasion, something to make a fuss about. So why is it, less than three years later, that there are talks of closing the ticket office? You might as well shut the whole station building; after all, why do these things in half measures?

Before you start to get really worried, if this were to actually happen it would not be for a long time. According to reports, the station has been listed in the third wave with the station to close outside of peak hours after a longer period of re-education, with a threat of eventual total closure of the office.

But given the size of the town and the station’s position at the end of its branch for the Oxted line, the fact that the idea is even being debated is utterly ludicrous. Sure, some of us aren’t always in the mood to talk to anyone else and appreciate the serene silence a self-service machine brings, but just picturing the prospect throws up all kinds of questions.

What about season tickets, renewing railcards, or even just a question that a machine cannot answer for you? And what if those ticket machines malfunction? It’s no good being an expert in pushing the right buttons if there aren’t any to push in the first place.

If anything, some people just like to have human interaction. You can just imagine swarms of perplexed customers piling into the Bluebell Railway office trying to renew their monthly passes, or the staff at Motown Coffee facing bemused commuters trying to jab “delay repay” forms in their faces.

Then again, you can certainly see why they’re doing it. We’re seeing more self-service checkouts at supermarkets every day, and banks are gradually encouraging us to become more machine-savvy. But you can afford a delay when you’re doing your weekly shopping; if a machine breaks down at a train station and there’s no kiosks, that’s rush hour chaos guaranteed, regardless of any cancellations.

At a time when half of Southern’s customers are unsatisfied with the franchise’s overall service, it’s hard to imagine this announcement having any kind of positive effect. The solution is simple: stop prioritizing profits over customer service, and stop trying to put us off public transport at a time when more of us should be using it.

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